Custom software or off-the-shelf: how do you choose?
The right choice depends on how closely a product fits the work your business needs to do.
Start with the workflow
Write down the steps you complete each day, who is involved, and where information gets duplicated or lost. The problem should be clear before selecting technology.
Look at existing tools first
An existing product may be a better buy when its standard features meet your needs without extensive customization. Compare licensing, setup, data portability, and the cost of maintaining multiple tools.
Consider custom development when rules are specialized
If you have unique pricing formulas, interconnected operations, or processes that standard tools cannot reasonably support, a custom application may be appropriate.
Know what is included
Ask for a written scope, acceptance criteria, payment schedule, ownership/licensing terms, and ongoing hosting responsibilities.
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